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What Are Chatbots

What's A Chatbot?

Chatbots are software applications that are programmed to send messages to users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors.

They can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements.

Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop.

Please contact us for a Free Consultation so we can help you understand how a VisionBotGroup chatbot can increase your conversions and help your team deal with the customers that really matter!

And, it's not just because we say so.  Please refer to the following 3rd party references on the importance of chatbots for the future of your business.


Instructions:

Simply (1) highlight the entire link portion (not the title), then, (2) right click on the link for a menu to create a new tab, or, new window, to the video or article.

REPEAT FROM LIVE CHATBOT VIDEO REVIEW

https://www.youtube.com/watch?v=Ns55Gy_x7aU



TOP 22 BENEFITS OF CHATBOTS FOR BUSINESSES AND CUSTOMERS

https://www.zendesk.com/blog/5-benefits-using-ai-bots-customer-service/


THE ROLE OF ARTIFICIAL INTELLIGENCE IN CUSTOMER SERVICE

https://medium.com/tt-product-stories/the-role-of-artificial-intelligence-in-customer-service-5541896ab661


WHAT IS A SELF-SERVICE CHATBOT

https://www.nice.com/glossary/what-is-a-self-service-chatbot



THE GOOD, THE BAD AND THE BOT: HOW CHATBOT EXPERIENCES CAN MAKE OR BREAK YOUR BUSINESS

https://www.forbes.com/councils/forbestechcouncil/2023/04/28/the-good-the-bad-and-the-bot-how-chatbot-experiences-can-make-or-break-your-business/


About Us

We're a specialist chatbot agency that's 100% focused on building and developing new chatbots for websites of any kind. We work with you to understand what your site needs and our team then build you a bespoke chatbot to meet your requirements.

Chatbots are the only marketing service we provide for our customers and our team are experienced at building chatbots for different industries, writing chatbot content that converts and designing chatbots that are extremely engaging and fun for the end user.

Our experienced chatbot and AI team will work with you to identify the best course of action for your specific needs - crucial to ensuring you can focus on the right areas.


Registered with the Georgia Secretary of State since 2006.

D-U-N-S NUMBER: 794295399

     

Testimonials

Chat Stats

Current Statistics and Projections (as of May 1, 2025, and looking ahead to 2035):

While precise, universally agreed-upon statistics are constantly evolving, here are some current trends and informed projections:

  • Chatbot Market Growth: The global chatbot market continues to experience significant growth. Projections vary, but most estimate a multi-billion dollar market by the end of the decade, with a strong compound annual growth rate (CAGR). This growth is fueled by advancements in AI, natural language processing (NLP), and increasing business adoption across various industries.
  • AI-Powered Chatbots: We are seeing a shift towards more sophisticated AI-powered chatbots that leverage advancements in large language models (LLMs) and generative AI. These bots can handle more complex conversations, understand nuanced language, personalize interactions, and even proactively engage with customers.
  • Omnichannel Integration: Chatbots are no longer siloed. The focus is on seamless integration across various customer touchpoints, including websites, mobile apps, social media, messaging platforms, and even voice assistants. This omnichannel approach provides a consistent and unified customer experience.
  • Personalization and Proactive Engagement: Future chatbots will be even more personalized, leveraging data and AI to understand individual customer needs and preferences. We will likely see more instances of proactive engagement, where chatbots offer assistance or information before the customer explicitly asks.
  • Beyond Customer Service: While customer service remains a primary use case, chatbots are expanding into other areas like sales and marketing (lead generation, product recommendations, personalized offers), HR (employee onboarding, answering HR-related queries), and internal business processes (automation of tasks, information retrieval).
  • Voice Chatbots: Voice interfaces and voice chatbots are becoming increasingly prevalent, driven by the popularity of smart speakers and virtual assistants. This will offer another convenient way for users to interact with businesses and services.
  • Hybrid Models: The most effective solutions often involve a hybrid approach, where chatbots handle initial interactions and routine tasks, seamlessly escalating complex or sensitive issues to human agents. This ensures both efficiency and a high level of customer support.
  • Focus on User Experience (UX): As chatbot adoption matures, there's a growing emphasis on designing intuitive, user-friendly, and engaging conversational experiences. Poorly designed or frustrating chatbots can lead to negative customer experiences.
  • Ethical Considerations and Regulation: As AI-powered chatbots become more sophisticated, ethical considerations around data privacy, bias, and transparency will become increasingly important, potentially leading to regulations and best practices for their development and deployment.

Contact Us

Company Name

Vision Bot Group

Address

2890 Ga Hwy 212, #A313,
Conyers GA , U. S. A. 30094

Office

770-213-0603

Email

[email protected]